Support

Support and Onboarding

Professional support designed for clinical environments.

Who provides support?

Clara is supported by a team that understands both technology and healthcare workflows. Technical support is managed by trained staff, and all onboarding is reviewed in collaboration with clinical advisors.

What support is available?

• Onboarding guidance
  We walk you through the first steps, from activation to your first documented visit.

• Documentation and help center
  Clear guides are available for doctors, assistants, and IT teams.

• Direct support
  Email and live chat are available during pilot hours. For institutions, a dedicated contact can be assigned.

What happens if something doesn’t work?

If Clara fails to document a section properly or something in the interface seems unclear, you can notify us directly from the platform.
Every report is reviewed manually to improve reliability and future updates.

Is support available in Spanish?

Yes. Our support team is bilingual. All documentation and messages can be provided in Spanish upon request.

Can my IT team talk directly to yours?

Yes. For clinics, hospitals or EHR integrations, we provide technical contact points to coordinate setup and data flow securely.